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Privacy policy

By continuing to use our services, you agree to abide by these Terms and Conditions.

Please review them periodically for any updates.

Privacy policy

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INTRODUCTION


Pure Care Inc. ("Company" or "We" ) is a business-to-business company that operates in Canada and serves customers in Canada.

For the majority of our business, we handle your business information. We ask that you provide to us your business information, where possible. Although, from time to time you may, for example, use a personal address for a delivery or a personal credit card for payment. We respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

  • How we collect, use, disclose, and protect the personal information of our customers and website users ("you" ).
  • The types of information we may collect from you or that you may provide when you visit the website www.purecareinc.com (our "Website" ).
  • The types of information we may collect from you or that you may provide when you engage with the Company offline.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including but not limited to your name and title.

This policy applies to information we collect, use, or disclose about you:

  • On this Website.
  • Throughout our interactions offline, including during telephone calls with you.
  • In email, text, and other electronic messages between you and this Website, and between you and the Company.
  • When you interact with our advertising and applications on third-party websites and services if those applications or advertising include a link to this policy and state that the information is subject to this policy.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin (such as watching a YouTube video), please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control third-party websites, and our privacy policy does not apply to information collected by those third-parties, and we encourage you to read the privacy policy of every website you visit.


Please read this policy carefully to understand our policies and practices for collecting, using, disclosing and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website and to not interact with us offline. By accessing or using this Website and/or by interacting with us offline, including purchasing products from us, you indicate that you understand, accept, and consent to the practices described in this policy.


This policy may change from time to time (see Changes to Our Privacy Policy section). Your continued use of this Website and your continued interactions with us offline after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. We will notify you in advance of any material changes to this policy where it pertains to the collection, use, and disclosure of your personal information.

INFORMATION WE COLLECT ABOUT YOU


We collect and use several types of information from and about you, including:

  • Personal information: namely information we can reasonably use to directly or indirectly identify you. We collect personal contact information that you provide to us such as your name, mailing address, e-mail address and telephone number, and personal /payment information including credit card information. When you create an account on our website, we collect the username or other similar identifier. Through your use of the website, we collect your Internet protocol (IP) address used to connect your computer to the Internet. ( "personal information" ).
  • Business information: namely information that is related to your business duties or that is used to communicate with you in relation to your business, employment or profession, including:
    • name;
    • title;
    • duties;
    • business address;
    • business email address;
    • business telephone number;
    • business user name or other similar identifier when you create an account for your business on our Website, and
    • business payment information including credit card information.
  • Non-personal information: that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.

HOW WE COLLECT INFORMATION ABOUT YOU


We use different methods to collect your information, including through:

  • Direct interactions when you provide it to us, for example, by filling in forms on the Website or offline, or corresponding with us by phone, email, or otherwise, and when you interact with such functions on the Website including the chat function and payment processing.
  • User contributions.You may also provide information for us to publish or display on public Website areas or transmit to other Website users or third parties.
  • Automated technologies or interactions, as you navigate through our Website, information collected automatically may include IP addresses.
  • We utilize Zoominfo from time to time, a third party business to business marketing and sales company, or from time to time may use a similar third-party service, to collect business contact information.

Information You Provide to Us


The information we collect directly from you on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an account, posting any materials on the Website, ordering product and making payment.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete.
  • Details of the transactions you carry out through our Website and of the fulfillment of your orders. You will be required to provide billing information before placing an order through our Website.

You may also provide information to be published or displayed (hereinafter, "posted" ) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions" ). Your User Contributions are posted on and transmitted to others at your own risk. For more information about User Contributions, please review the Website Terms of Use.


Information Collected Through Automatic Data Collection Technologies


As you navigate through and interact with our Website, we may collect your IP address. This is collected and used in connection with our business operating software, in order to provide our services to you.


When you use functions on our Website, such as the chat function or payment processing, you may enter information or information may be collected automatically for the operation of those services, such as cookies.


A browser cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to utilize those services. The third-party plug in may collect Flash Cookies or Web Beacons, which are separate from browser cookies, and you may cease using the third-party plug-ins should you prefer your information not be collected during your use of the plug-ins.


Use of Google Analytics

Our Website uses Google Analytics to collect and process user information and usage data. Information about how Google Analytics collects and processes data can be found at: https://policies.google.com/technologies/partner-sites

HOW WE USE YOUR INFORMATION


We use the information we collect about you or that you provide to us, including any personal information:


  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
  • To provide you notices about your account, any changes to our terms, and information about your transactions.
  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To improve our Website, products or services, marketing, or customer relationships and experiences.
  • To allow you to participate in interactive features on our Website, including chat function and payment processing.
  • In any other way we may describe when you provide the information.
  • For any other purpose, as required by law or with your consent.
  • If you have opted-in to receive marketing communications, we may also use your information to contact you about our products that may be of interest to you. To opt-in or opt-out you may adjust your user settings in your account profile. To opt-out you may use the unsubscribe mechanism at the bottom of our email addresses.

DISCLOSURE OF YOUR INFORMATION


We may disclose personal information that we collect or you provide as described in this privacy policy:


  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pure Care Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pure Care Inc. about our customers and users is among the assets transferred.
  • To contractors, service providers, and other third parties we use to support our business (such as our website developers, our cloud-based software and services provider, our e-marketing services provider, and our chat provider on our Website), and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information in a manner that is consistent with the standard of this policy.
  • To process payments, we use the third-party service (ie. a payment processor) Moneris. The use of your personal information is governed by Moneris’ privacy policy, which is located by accessing Moneris’ website or by contacting Moneris.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:


  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
  • To enforce or apply our Website Terms of Use and our Terms and Conditions of Sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pure Care Inc., our customers, or others, we will make such disclosures as permitted by law.

TRANSFERRING YOUR PERSONAL INFORMATION


We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as our website developers, our cloud-based software and services provider, our e-marketing services provider, and our chat function provider on our Website) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information in a manner that is consistent with the standards of this policy.


We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards are consistent with the standards of this policy and applicable Canadian privacy legislation.


By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing. To obtain information about our use of service providers outside of Canada, you may contact our Privacy Officer Nial Ridewood via email.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION


We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:


  • Promotional Offers from the Company. If you have opted in to receive certain emails from us but no longer with to have your email address/contact information used by the Company to promote our products, you can opt-out by adjusting your user preferences on your account profile. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email. Please note, this opt-out does not apply to transactional emails sent to carry out our transactions and services with you.

DATA SECURITY


The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.


The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website, through user contributions, which any Website visitor can view.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

DATA RETENTION


Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

CHILDREN UNDER THE AGE OF 13


Our Website is intended for business to business transactions. It is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us our Privacy Officer.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION


It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. You can review and change your personal information by logging into the Website and visiting your account profile page.


If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email to our Privacy Officer to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.


We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.


We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:


  • Information protected by solicitor-client privilege.
  • Information that is part of a formal dispute resolution process.
  • Information that is about another individual that would reveal their personal information or confidential commercial information.
  • Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer.


If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.

WITHDRAWING YOUR CONSENT


Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us our Privacy Officer. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

CHANGES TO OUR PRIVACY POLICY


It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and through a notice on the Website home page.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE


We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Privacy Officer, via email at: mail@purecareinc.com